Returns
Returns are allowed in two cases: if the product arrives damaged or if the product is not what you ordered. If the product arrives damaged in some way or is the wrong product, please reach out within a week of receiving your package by emailing lovelydahyartwork@gmail.com. We may ask that you provide photos or return the product. If we require you to return the damaged or incorrect product, please send the return items to 3004 Schilling St. Missoula, MT 59801. If you have questions about this return policy, you can email lovelydahyartwork@gmail.com
Rings and Sizing
Ring sizing can be a difficult process and not everyone is using a universal method for sizing their fingers. Before purchasing, we suggest that you have your fingers professionally sized at a local jewelry store or purchasing a ring sizer.
Exchanges
We do not allow exchanges at this time, unless the product you receive is not the product that you ordered.
Cancellations
You may cancel your order up to 5 days after the order has been placed. After 5 days, your order is already in production and cannot be cancelled.
Refunds
Customers are entitled to refunds if the item takes more than 10 weeks to ship without prior communication on the status of the package via email. The other circumstance in which you may be entitled to a refund is in the event of a production defect resulting in the jewelry breaking or becoming nonfunctional. We reserve the right to review “broken” or nonfunctioning jewelry on a case by case basis. If you wish to receive a refund, please contact us at lovelydahyartwork@gmail.com.